Refund and Returns Policy

Effective Date: December 4, 2024

At Supreme Candlelight, customer satisfaction is a top priority. This Refund and Returns Policy ensures a seamless process for resolving issues.

1. Eligibility for Returns

  • Returns must be initiated within 30 days of receiving your order.
  • Items must be in original condition, unused, and include all packaging and accessories.
  • Custom-made and final sale items are not eligible for returns unless defective.

2. Return Process

  1. Contact us at info@supremecandlelight.com or call (423) 825-5027 with your order details and reason for the return.
  2. Once approved, you will receive instructions for returning the item.

3. Refunds

  • Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are allowed for eligible items and subject to stock availability.
  • Customers are responsible for shipping costs unless the exchange is due to a defect.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately for a replacement or full refund.

6. Contact Us

For assistance with returns or refunds: