Shipping Policy for Supreme Candlelight

Effective Date: January 16, 2025

At Supreme Candlelight, we are committed to providing our customers with the best shopping experience, which includes fast and reliable shipping of your photography equipment. This Shipping Policy outlines the details of our shipping processes, including shipping methods, delivery times, and related fees.

By placing an order on supremecandlelight.com, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship to the United States and select international locations. Shipping fees and times may vary depending on your delivery address.

  • Domestic Shipping:
    We ship to all states within the U.S., including Alaska and Hawaii.

  • International Shipping:
    We offer international shipping to select countries. International shipping fees and delivery times are calculated at checkout based on the destination country.

If you are unsure whether we ship to your country, please contact us at info@supremecandlelight.com for more information.

2. Shipping Methods and Costs

We offer several shipping methods to meet your needs. Shipping costs are calculated at checkout based on the shipping method, delivery address, and the weight of your order.

  • Standard Shipping:
    Estimated delivery time: 5-7 business days
    This is our most economical shipping option. It is the default choice for domestic orders.

  • Expedited Shipping:
    Estimated delivery time: 2-3 business days
    This option ensures faster delivery if you need your order sooner.

  • Priority Shipping:
    Estimated delivery time: 1-2 business days
    This is the fastest shipping option we offer for those who need expedited delivery.

  • International Shipping:
    Delivery times vary by country. Estimated delivery time ranges from 7-21 business days depending on the destination. Shipping fees are calculated at checkout based on your location.

3. Order Processing Time

Once your order is placed, it will be processed within 1-2 business days. Orders are processed Monday through Friday, excluding weekends and holidays. Please note that during peak seasons (such as holidays or promotions), processing times may be slightly longer.

  • Order Confirmation:
    After placing your order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  • Backorders:
    If an item in your order is out of stock or backordered, we will notify you as soon as possible. In such cases, we will either provide an estimated shipping date or offer you the option to cancel your order for a full refund.

4. Tracking Your Order

After your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to monitor the status of your shipment through the shipping carrier’s website.

If you experience any issues with tracking, please contact us at info@supremecandlelight.com for assistance.

5. Shipping Restrictions

  • P.O. Boxes:
    We do not ship to P.O. Box addresses for certain shipping methods. If you provide a P.O. Box address, we may need to contact you for an alternative shipping address.

  • International Orders:
    For international orders, please note that you are responsible for any customs duties, taxes, or import fees that may apply to your shipment upon arrival in your country. These fees are not included in the shipping cost and must be paid by the recipient.

6. Shipping Delays

While we strive to ensure timely delivery of your order, shipping delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing (for international orders)
  • Public holidays

In case of significant shipping delays, we will keep you updated via email and work with the carrier to resolve the issue. We appreciate your understanding and patience during these situations.

7. Damaged or Lost Packages

We take great care in packaging and shipping your order. However, in the rare event that your package is lost or damaged during transit, please follow these steps:

  • Damaged Items:
    If you receive a damaged item, please contact us immediately at info@supremecandlelight.com and provide photographs of the damaged product and packaging. We will assist you in filing a claim with the carrier and ensure that you receive a replacement or refund.

  • Lost Packages:
    If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will initiate an investigation with the carrier and work to resolve the issue. If the package is deemed lost, we will either send you a replacement or offer a refund, depending on the situation.

8. Free Shipping Promotions

From time to time, we may offer free shipping promotions for qualifying orders. These promotions are subject to certain terms and conditions, including a minimum purchase requirement and a specific time frame. Free shipping offers apply to standard shipping within the contiguous United States and do not include expedited or international shipping.

9. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for shipping delays or undelivered packages due to incorrect or incomplete address information.

If you realize that there is an error in your shipping address after placing your order, please contact us immediately at info@supremecandlelight.com. We will do our best to update the address, but once your order has been shipped, we cannot make changes to the shipping address.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us: